If you are referring to the numbers on the display going the opposite of what you think that they should, then that is normal. That is what most amplifiers do. They show you your power in DBs as opposed to just random numbers for volume.However, if you're not referring to that, then it sounds like the amplifier itself may have been hit by a small surge/spike that could have messed up the board that controls the volume.
Other than that I can't think of anything that would cause that and I do training nationally for Denon.
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